Frequently Asked Questions

Many clients might be relatively unfamiliar with the CBCX platform. However, CBCX is not a traditional securities broker but a professional Liquidity Provider (LP). Founded in 2011, it has over ten years of industry operational experience. Therefore, unlike the retail brokers you are familiar with, CBCX is a liquidity service provider that provides market liquidity.

As a representative institution of a Tier-1 Liquidity Provider, CBCX has significant advantages in market depth, trading execution, and response speed. Its execution precision reaches sub-millisecond levels. Simultaneously, CBCX's business coverage not only includes the retail market but also possesses strong institutional-side service capabilities and institutional technology provision. Many retail brokers themselves are important partners of CBCX.

Retail Brokers: The primary business of retail brokers focuses on providing basic trading services to retail clients. In terms of institutional business expansion and large-scale fund processing, their business capabilities are relatively limited and struggle to meet complex institutional-level needs. Retail brokers serve basic clients more, with single products and simple trading strategies.

Liquidity Providers: What we commonly call "Liquidity" corresponds to Liquidity Providers (LP). Here, CBCX plays the role of "keeping the trading pool constantly active." By continuously providing bid-ask quotes and trading depth to the market, we ensure that clients can buy and sell at any time and execute at the best price in the shortest time.

Global Office Network - Headquarters Location: CBCX Group headquarters is established in London, United Kingdom. As one of Europe's financial centers, the London headquarters ensures the company's core position in international regulatory compliance and strategic decision-making.

Regional Offices: In addition to the headquarters, CBCX has subsidiaries or offices in major financial centers around the world, including:

• Singapore - APAC Operational Hub
• South Africa - Gateway to the African Market
• Mauritius - Regional Service Center

This multi-center layout enables the company to provide localized professional support and services to clients in different regions.

Our servers are located in London.

CBCX's sub-millisecond execution speed and ample liquidity depth enable the platform to provide high-quality execution prices to clients. However, under special high-volatility market conditions, such as the release of Non-Farm Payroll (NFP) data or other major economic data, market liquidity may drop significantly, and the Bid-Ask Spread will expand significantly, leading to slippage in market trades.

To reduce the risk of slippage, clients should:

• Avoid entering or exiting the market immediately before and after major economic data releases.
• Use conditional orders or Pending Orders instead of Market Orders.
• Ensure the account has sufficient funds and risk assessment alerts before high-volatility periods.